Effective Date: August 16, 2026

Caro Detail Group Inc., doing business as “Caro Detail (& Ceramic Coating)” (the “Company,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit our website (carodetail.com), request a quote, book a service, communicate with us, or otherwise interact with our business (collectively, the “Services”). By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1. Information You Provide to Us

• Contact information, such as your name, phone number, email address, and mailing or service address.
• Vehicle information, such as make, model, year, and condition, provided when requesting a quote or booking service.
• Payment information, such as billing address and payment details, processed through our third-party payment and accounting providers.
• Communications you send us, including messages submitted through contact forms, chat, text message, phone, or email.
• Information you provide when applying for employment with us.

1. Information Collected Automatically

• Device and usage information, such as IP address, browser type, pages viewed, and referring URLs, collected through cookies and similar tracking technologies when you visit our website.
• Advertising identifiers and engagement data collected through advertising and analytics platforms we use, such as Meta (Facebook/Instagram) and Google Ads.

1. Information from Third Parties

• Information from our customer relationship management, scheduling, and marketing platforms.
• Information from payment processors and accounting systems used to process transactions.

2. How We Use Your Information

We use the information we collect to:

• Provide, schedule, and manage detailing, paint correction, and ceramic coating services in our service area (Statesville, Troutman, Mooresville, Davidson, Cornelius, Huntersville, Charlotte, Concord, and Kannapolis, North Carolina).
• Communicate with you about quotes, appointments, service updates, and invoices.
• Process payments and maintain business, tax, and accounting records.
• Send marketing communications, promotions, and service reminders, where you have consented or as otherwise permitted by law.
• Improve our website, services, and customer experience.
• Evaluate employment applications.
• Comply with legal obligations and protect the rights, property, and safety of the Company, our customers, and others.

3. Text Message (SMS) Communications

If you provide your mobile phone number and opt in, we may send you text messages related to appointment confirmations, reminders, service updates, and promotional offers. Message and data rates may apply, and message frequency may vary. You may opt out of marketing text messages at any time by replying “STOP,” and you may request help by replying “HELP.” We will not sell or share your mobile opt-in information with third parties for their own marketing purposes. Text messaging consent is not a condition of purchasing any goods or services.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to operate the site, remember preferences, and understand how visitors use our Services, including for advertising purposes through platforms such as Meta and Google. You can control cookies through your browser settings; disabling cookies may affect certain website features.

5. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers who support our business operations, including scheduling and customer relationship management platforms, payment processors, accounting software, marketing and advertising platforms, and data/workflow automation tools.
• Advertising partners (such as Meta and Google) to measure and deliver advertising, in accordance with their respective privacy policies.
• Professional advisors, such as accountants, attorneys, and auditors, as needed.
• Government authorities or other third parties when required by law, legal process, or to protect our rights, property, or safety, or that of others.
• A successor entity in connection with a merger, acquisition, financing, or sale of business assets.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to provide our Services, comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements, after which it is securely deleted or de-identified.

8. Your Choices and Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information, or to opt out of certain marketing communications. To make a request, contact us using the information in Section 11. We will respond in accordance with applicable law. You may unsubscribe from marketing emails at any time using the unsubscribe link included in those emails.

9. Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” above indicates when this policy was last revised. Continued use of our Services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Caro Detail Group Inc.

d/b/a Caro Detail (& Ceramic Coating)

Email: Contact@carodetail.com

Phone: +1 (980) 217-2926

Website: carodetail.com

Mailing Address: 315 Rolling Hill Rd, Mooresville, NC 28117, United States